Does outsourcing the management of your contingent workforce still make sense?
With all of the advances in vendor management technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a managed service provider (MSP) is typically in the form of process efficiency and consistency. A mature contingent workforce program can bring those same benefits – so does it still make sense to have this third party manage it for you and charge a transaction fee to your staffing suppliers? That was the question and motivation behind SIG’s latest report, ‘A Business Case for Outsourcing the Management of Your Contingent Workforce‘.
As the lead analyst and author of the report, I admit I had a certain bias. Back in the early ‘90s I was working for Manpower and I witnessed a dramatic change in the way contingent workers were being utilised. In addition to the industrial and secretarial demands that were the foundation of the industry, we saw new demands for engineers and programmers. These new requirements were considered the third leg in the stool: ‘Light Industrial’, ‘Clerical’ and now ‘Professional’. Within only a few short years, average charge rates skyrocketed from the $10/hr. range to over $50/hr. This really turned the industry upside down but it also drove a new type of solution, the Managed Services Program. With my history, I really expected to see more of the same services, solutions and benefits that I have grown used to seeing over the years.
Fast forward 20+ years and here I am leading this report. I had numerous interviews with companies that use an MSP, and some that do not. I also had six MSP providers complete a detailed questionnaire and provide me with their vision for the future. Besides giving me a chance to connect with old friends and get the latest perspective on the business landscape, I was surprised: the MSP solution has advanced tremendously since my early days.
Today an MSP is more than a few clerical staff on site filling temporary positions. Their teams are experts in HR and talent acquisition. They have mastered the optimisation of VMS and other important technologies that assure all open requirements are filled quickly and efficiently. Through their shared services departments they provide detailed analysis of their workforce usage and needs. Through predictive analytics an MSP can help their clients anticipate where demand and supply of labour is going to be and what the right rates are in a competitive geography. MSP programs are international and have expanded their scope to cover services procurement (SOW), freelancers and consultants. They have even added IC compliance and direct sourcing so all non-employees in the extended workforce can be incorporated in the scope of these programs providing the same value they have brought to the temporary workers through the staffing agencies.
What struck me more than all these new and innovative approaches was the positive and upbeat attitude of these providers in their outlook for the future. They are all building and partnering with technology providers and ancillary service to offer. They are also finding ways to make the Total Talent Management vision a reality. I think we are seeing just the beginning of what the MSP can bring to an enterprise.
Please take a look at the report and let us know what you think: click here for your free download.
About the Author
Jay Lash is Principal Consultant at Compass Rose Advisory. With extensive experience and documented achievements in Workforce Solutions, Jay provides advisory services to companies looking to transform the way work gets done at their organisation. He began his career as a contract recruiter and executive search consultant. As he got more involved with large technical staffing requirement he pioneered the Managed Service program with Manpower at Honeywell in the 1990s. He has refined and expanded on this initial program concept and now can credit being involved in literally hundreds of enterprise staffing solutions. He has managed branch offices for staffing companies like TAC worldwide and was an early contributor to the Allegis Group by formalising the MSP and RPO offerings, developing new products and solutions for their customers. Recently with MBO Partners, he expanded his experience to include independent contractor compliance and “direct to talent” platform design. Today he an independent consultant providing advisory services to a number of staffing service providers, enterprise organisations and Human Capital Management technologies. Jay is a frequent contributor to Sourcing Industry Group where he serves as an Ambassador, leads their Workforce Sourcing Council and authors industry-related research reports.