Managing the customer experience can be a tricky proposition. With the rise of the omni-channel customer, capable of interacting with your brand on an ever-increasing number of platforms, the CX waters are murkier than ever. Couple this with the financial effects that many companies have felt through the pandemic, often leading to shrunken budgets and…

From marketing to entering time, your mobile experience better be sharp.  One lesson the coronavirus has taught us is that we’re probably overly dependent on our phones. Our little beacons of entertainment, connection, and information are always on, always nearby and, most often, our go-to means of interacting with friends, family, and brands. Before the…

Everyone loves happy clients, right? Staffing professionals across all disciplines put a heavy emphasis on building and maintaining productive relationships with their clients, built on professional needs and solutions and the ever-present knowledge that the staffing pro will bend over backwards to keep them happy and their needs met—literally, if necessary. To be fair, it’s…