Zipwhip Equips Express Professionals to Speed Worker Engagement via Text
Being a leader in professional staffing services is all about connecting the right professionals with the right job — right now. That’s why Zipwhip announced today that Express Employment Professionals is leveraging Zipwhip’s cloud texting platform to give its locations’ existing phone numbers — the numbers already familiar to the company’s customers and associates — the ability to send and receive text messages.
More than 60 of the 550 Express locations nationwide so far have equipped their business numbers with Zipwhip’s platform, giving them the ability to text from their existing business lines. The service also allows multiple logins to the business line, as well as the ability to send and receive texts directly from their desktops — dramatically speeding up the process of communicating with agencies, customers and associates.
“Our business is all about responsiveness, and now we finally have an easy way to be more responsive from our desktops,” said Ernie Filice, owner of an Express franchise in Morgan Hill, Calif. “Our response time from our associates has increased dramatically, and the information is centralized rather than being attached to one staff member’s mobile number.” Zipwhip’s landline and toll-free texting services require businesses to make no changes to their existing numbers, service or hardware — they simply sign up with Zipwhip, download the app and start texting from any connected device. Zipwhip partners with landline operators to offer this functionality, and Zipwhip text messaging supports all web browsers, all desktop operating systems (Windows, Mac, Linux), iPad, Android tablets, Amazon Kindle, and Windows 8 desktop.
Most businesses have built up years of equity in their landline numbers — their primary identities in the customer world. With Zipwhip, they can leverage those numbers to communicate the way their constituents want to — leading to better customer responsiveness, satisfaction and loyalty.
“Leveraging the identity that’s inherent in their existing numbers is one of the highest priorities for established businesses like Express,” said John Lauer, CEO of Zipwhip. “Allowing them to text-enable their existing numbers both maintains that equity, and helps keep them better connected to clients and associates. Because most people are so accustomed to texting, it is now hands-down the most efficient way for businesses to communicate.” Zipwhip offers its service free to businesses for a 14-day trial. After the trial, the service is available for just $19.95 per month per regular landline numbers, and $99.95 per month per toll-free number. Businesses interested in having their landline and toll-free numbers text-enabled should contact Zipwhip at email@example.com or sign up for service at zipwhip.com.
Zipwhip, the world’s first text carrier, transformed the traditional short messaging model by allowing mobile subscribers to text message from virtually any connected device with a fully synchronized experience using their existing phone numbers. Unlike other messaging applications, Zipwhip is focused on helping mobile and landline operators modernize the text messaging medium beyond mobile phones via both the SMS and IP channels. Zipwhip is recognized for its carrier-grade cloud texting platform and suite of consumer-facing applications for the desktop, Web and tablet. Its technology introduces trailblazing functionality while holding true to the distinct culture of texting that consumers have grown to love. For more information, visit Zipwhip.com.
About Express Employment Professionals
Express Employment Professionals puts people to work. It generated more than $2.3 billion in temporary sales in 2012 and ranks as the largest privately held staffing agency in the United States. Its goal this year is to put more than one million people to work.