WorkLLama Introduces AI-Driven Chatbot Sofi for Improved Employee and Candidate Experience

WorkLLama, a leading candidate engagement and referral management provider, today introduced its AI-driven chatbot Sofi. The chatbot puts a personal touch on automated discussions with candidates and associates to provide rich brand experience throughout the candidate journey, delivering fast answers, resolving urgent issues and demonstrating the quality of service candidates expect. Sofi frees up recruiters to focus on higher priority tasks, such as building relationships with candidates.

“Recruiters have so much on their to-do lists, and timely engagement is central to great candidate experiences,” said WorkLLama Founder and CEO Sudhakar Maruvada. “Responsible automation lifts the recruiter’s workload, increases productivity and automates the right work – including high-volume, mundane, repetitive tasks. That is exactly why we built WorkLLama’s comprehensive candidate experience and referral management platform, of which Sofi is a critical component. Our AI-driven chatbot helps recruiters and employers optimize the hiring process to create more meaningful human experiences and connections.”

Talent shortages globally have almost doubled in the past decade, with U.S. employers (69%) reporting them most acutely. In this environment, a top priority for HR leaders is enhancing the employee experience. And, improving a job candidate’s experience—especially at the pre-application stage—is the top talent acquisition goal for employers.

Recruiters and employers begin with WorkLLama by personalizing messages and customizing automated workflows to guide candidates through the hiring process. Sofi delivers the right touch points via multimode communications, including voice, email, chat, text, alerts or surveys.  Sofi is designed to boost recruiter productivity via:

  • Personalization. Sofi allows recruiters to be hands-off, while ensuring they don’t lose the personal touch, via rapid-fire, on-demand candidate engagement.
  • Increased engagement. Sofi encourages candidates to ask more questions, give more feedback and feel more connected.
  • NLP for context and better responses. The recruiting chatbot offers natural language processing (NLP), which lends context and meaning to chatbot conversations. NLP allows Sofi to come up with the right answers for candidates, in real-time.
  • Continuous improvement. Recruiters and employers can start by automating their FAQs and then expand their use of Sofi from there. Leveraging what they know about their audiences, they can iterate on how Sofi can help handle more tasks while delivering top-notch service, support and meaningful answers when candidates need them most.

To learn more about WorkLLama’s candidate engagement and referral management platform – including Sofi – schedule a virtual demo with us here.

About WorkLLama

WorkLLama is a leading candidate engagement and referral management platform that helps employers and recruiters automate and optimize the hiring process to create time and space for bolder, more meaningful human experiences. WorkLLama’s full recruiting and hiring stack integrates seamlessly with applicant tracking and human capital management systems to deliver better experiences for candidates, recruiters and employers. WorkLLama’s holistic solution includes referral management, candidate engagement, multi-mode communication, AI-driven chatbot Sofi and on-demand staffing/scheduling.


Media contact:

Michelle Meek




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WorkLLama is a talent community platform that helps companies leverage their brands to create powerful candidate, employee and client experiences. Its technology makes it possible to foster meaningful, more human connections with talent, leading to exceptional and inspired branded talent communities that fuel business success. Corporations and staffing firms alike use WorkLLama to automate and optimize recruiting, engagement and staffing processes that put their brand at the forefront and center around the candidate. By doing so, they can build, nurture and grow a curated network of talent empowered to be brand ambassadors for their organizations. The most comprehensive technology platform of its kind, WorkLLama drives digital transformation through social referral management; frictionless candidate engagement; Sofi, its AI-driven conversational bot; integrated, omnichannel communication; on-demand staffing; and direct sourcing solutions. For more information visit